Dispatch Supervisor #DFC0302026

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REPORTING TO: Warehouse Manager

JOB SUMMARY STATEMENT: The Dispatch Supervisor is accountable for Finished Goods stock accuracy, dispatch integrity, and quality compliance. The role ensures error-free dispatches, accurate ERP records, and on-time, in-full customer deliveries, acting as a critical control and quality gate between warehouse operations and customers.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):

• Supervise FG receiving, storage, picking, packing, and dispatch
• Coordinate daily dispatch schedules aligned to customer requirements
• Ensure correct handling, storage, and movement of Finished Goods
• Own FG stock accuracy across physical stock, ERP, and documentation
• Manage stock movements, cycle counts, and stock takes
• Investigate and resolve stock variances within agreed timelines
• Monitor ageing, slow-moving, and obsolete stock
• Perform final verification of product, quantity, and documentation
• Prevent incorrect, incomplete, or non-conforming dispatches
• Ensure full traceability where applicable
• Ensure only conforming, released stock is dispatched
• Enforce health, safety, quality, and PPE standards
• Support internal and external audits
• Ensure accurate and timely ERP transactions (Sage X3 or similar)
• Supervise warehouse staff performance, discipline, and training
• Drive continuous improvement to reduce errors and inefficiencies

ACADEMIC QUALIFICATIONS:

• Grade 12 ( Matric )

EXPERIENCE:

• 3 – 5 years experience in FG warehouse, dispatch, or inventory supervision.
• ERP system ( SAGE X3 )
• Proven stock accuracy and variance management experience

KNOWLEDGE, SKILLS & ABILITIES:

• Exceptional attention to detail and accuracy
• Strong control and accountability mindset
• Ability to work under pressure without cutting corners
• Strong problem-solving and communication skills
• Integrity, reliability, and consistency

ADDED ADVANTAGE

• Forklift or warehouse equipment certification
• Audit exposure
• Experience in manufacturing, export, or regulated environments