ERP and IT Support Intern #DFC29072025

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REPORTING TO: Sage X3 System Administrator / IT Support Lead  

JOB SUMMARY STATEMENT: The intern will assist in supporting ERP users and general IT operations. This includes problem-solving, basic system and network support, and ensuring efficient use of the ERP and IT systems within the organization. 

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES):  

ERP System Support 

• Assist users with ERP-related queries and issue resolution
• Support ERP data integrity and business process optimization

 Technical IT Support 

• Provide basic technical support to users 
• Troubleshoot hardware, software, and network connectivity issues
• Log and escalate IT support tickets

 User and Account Management 

• Assist in user onboarding/offboarding.
• Support Active Directory tasks (e.g., password resets)

 System Maintenance and Reporting 

• Help configure and maintain workstations, printers, and peripherals
• Monitor system health and document incidents
• Contribute to support documentation and generate basic reports

 Security and Compliance 

• Assist in patching and software updates
• Ensure adherence to IT and data security policies

QUALIFICATIONS: 

• Matric  
• Currently pursuing or recently completed a Diploma or Bachelor’s degree in any of the following: 
• Information Technology 
• Computer Science 
• Informatics 
• Accounting 
• Industrial or Systems Engineering
• Other relevant technical fields 

Technical Skills 

• Strong computer skills, especially MS Excel (Advanced)
• Basic understanding of computer hardware, software, networking
• Familiarity with Windows OS, Office 365, and antivirus tools
• Exposure to Active Directory, ERP systems (e.g., Sage X3), and basic system administration is an advantage
• Understanding of basic accounting principles and data structures

 Soft Skills 

• Excellent communication and problem-solving abilities
• Strong customer service orientation
• Detail-oriented, proactive, and willing to learn
• Able to work independently and in a team